• Arrival: Rooms are usually available from 3.00 pm at your day of arrival. Please inform us if you will arrive after 7.00 pm.
  • Departure: We kindly ask our guests to check-out from their rooms by 11.00 am on the day of departure. NEW: We offer the possibility to use also after Check Out our Spa centre until 6 p.m. for free.
  • Late Check Out:
    Upon request we offer the possibility of a Late Check Out. We calculate a supplement of Euro 100,00 per room and you are free to use the Spa and the room the day of departure until 7.00 pm (high season excluded).
  • In your room you’ll find: bathrobe, hair-dryer, radio, phone, Sat-TV, safe, mini-bar.
  • Parking area and garage: The parking places around our hotel are free of charge. Parking in the garage is charged at 10.00 € per day. Please book your parking space in advance.
  • E-car charging station: We provide a garage space with a charging station for e-cars at an additional cost of € 15.00 per day.
  • Pets: NOT allowed.
  • Smoking: In accordance with Italian Law and Regional Law Nr. 6, July 3rd 2006, smoking is not allowed in any room of the Hotel Santer or in communal areas. Smokers are welcome to enjoy a cigarette in the winter garden, we have reserved for them, with view over the Landro valley, close to Dobbiaco.
  • Payment: We accept Visa, MasterCard, EC-card, cheques and cash. In accordance with Italian law, we can accept only limited amounts in cash.
  • Local tax: The prices quoted are plus 3.70 € local tax per person per day (except for children under the age of 14).
  • Adults Only 12+: children allowed above 12 years only.
  • Additional person: children above 12 years and adults receive a reduction of 10% on the list price in the supplementary bed in a double room.
  • Packages: Hotel packages and offers can not be used in combination with other reductions and are valid only if confirmed at the time of booking. No changes are possible after booking confirmation. Packages are valid only when booked directly with the Hotel Santer.
  • Desired room: We are pleased to reserve the room category of your choice for your holiday. Specific floors or room numbers can not be guaranteed.
  • The pictures oft he rooms on the homepage are only optional and can variegate.

Our standard booking policy:

  • Deposit: *
    For stays from 1 - 2 nights we ask for an amount of Euro 150,00 per room
    For stays from 3 - 6 nights we ask for an amount of Euro 300,00 per room
    For a stay upon 7 nights we ask for an amount of Euro 450,00 per room

    In order to officially confirm your booking and guarantee you the desired room, we kindly ask you to transfer the deposit within 7 days after booking confirmation. If your arrival is within the next 7 days, we kindly ask you to send us your credit card details (holder, number and expiry date) for pre-authorization of the total amount.

    The required deposit can be paid by bank transfer or by credit card on our website under the link “Click to Pay”.
    Below you will find our bank account details for the payment of the deposit by bank transfer (please indicate the name and the period of the booking):

    Raiffeisenkasse Toblach/Cassa Raiffeisen di Dobbiaco
    Hotel Santer SAS
    IBAN-NR.: IT 96 W 08080 58360 0003 0000 1511
    SWIFT/BIC: RZ SB IT 21238

    The deposit will be retained in case of cancellation, even if you have stipulated the travel cancellation assurance.

  • Standard cancellation policy:
    The right of withdrawal as laid down in the Consumers’ Code is not contemplated – however, we are willing to apply the following cancellation policy:
    Cancellation up to 30 days prior to arrival: we will not refund the deposit, also if concluded the travel cancellation assurance (no additional costs)
    Cancellation from 30 to 15 days prior to arrival: 50 % of the total price of the stay
    Cancellation from 14 days prior to arrival: 100 % of the total price of the stay
    In case of early departure, late arrival or in case of no-show: 100 % will be charged
    Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 2006/2005 (Consumers’ Code).
* In case of legal restrictions due to the Covid-19 (force major) and impossibility to travel to South Tyrol/Italy, in accordance with the provisions of article 88 of law-decree no. 18/2020 and article 28 of law-decree no. 9/2020, we will keep your deposit (if it has been requested) for a future booking within one year. Furthermore we want to inform that Romantik Hotel Santer is entitled to make cancellations based on Covid-19, without any claim for compensation on the part of the guest.