• Arrival: Rooms are usually available from 3.00 pm at your day of arrival. Please inform us if you will arrive after 7.00 pm.
  • Departure: We kindly ask our guests to check-out from their rooms by 11.00 am on the day of departure. NEW: We offer the possibility to use also after Check Out our Spa centre until 6 p.m. for free. (high season excluded)
  • Late Check Out:
    Upon request we offer the possibility of a Late Check Out. We calculate a supplement of Euro 100,00 per room and you are free to use the Spa and the room the day of departure until 7.00 pm. (high season excluded)
  • In your room you’ll find: bathrobe, hair-dryer, radio, phone, Sat-TV, safe, mini-bar.
  • Dine all around: Enjoy in additional to the half-board a delicious lunch and some sweet snacks in the afternoon - for only € 35,00 more per person and day on the half-board Price.
  • Parking area and garage: The parking places around our hotel are free of charge. Parking in the garage is charged at 10.00 € per day. Please book your parking space in advance.
  • E-car charging station: We provide a garage space with a charging station for e-cars at an additional cost of € 15.00 per day.
  • Pets: Small sized dogs are accepted only after request, in the room categories "Landro Lodge" and "Suite Lodge". We charge 20.00 € per day (food excluded) for your small pet. Please note that pets are not allowed in the dining room, in the garden or in the health and vitality centre. We recommend to choose the room with breakfast in order to bring your dog with you for dinner in the restaurant á la carte. Please remember to bring a basket or blanket for your dog.
  • Smoking: In accordance with Italian Law and Regional Law Nr. 6, July 3rd 2006, smoking is not allowed in any room of the Hotel Santer or in communal areas. Smokers are welcome to enjoy a cigarette in the winter garden, we have reserved for them, with view over the Landro valley, close to Dobbiaco.
  • Payment: We accept Visa, MasterCard, EC-card, cheques and cash. In accordance with Italian law, we can accept only limited amounts in cash.
  • Local tax: The prices quoted are plus 2.40 € local tax per person per day (except for children under the age of 14).
  • Deposit:
     For stays from 1 - 2 nights we ask for an amount of Euro 150,00 per room
    For stays from 3 - 6 nights we ask for an amount of Euro 300,00 per room
    For a stay upon 7 nights we ask for an amount of Euro 450,00 per room
    In order to officially confirm your booking and guarantee you the desired room, we kindly ask you to transfer the deposit at least 30 days prior arrival. The required deposit can be paid by bank transfer or by credit card on our website under the link “Click to Pay”.
    Below you will find our bank account details for the payment of the deposit (please indicate the name and the period of the booking):
    Raiffeisenkasse Toblach/Cassa Raiffeisen di Dobbiaco
    Hotel Santer SAS
    IBAN-NR.: IT 96 W 08080 58360 0003 0000 1511
    SWIFT/BIC: RZ SB IT 21138
    The deposit will be retained in case of cancellation, even if you have stipulated the travel cancellation assurance.
  • Cancellation policy:
    The right of withdrawal as laid down in the Consumers’ Code is not contemplated – however, we are willing to apply the following cancellation policy:
    Cancellation up to 30 days prior to arrival: we will not refund your deposit, no additional costs
    Cancellation from 30 to 15 days prior to arrival: 50 % of the total price of the stay
    Cancellation from 14 days prior to arrival: 100 % of the total price of the stay
    In case of early departure, late arrival or in case of no-show: 100 % will be charged
    Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 2006/2005 (Consumers’ Code).
  • Children’s reductions: Children sleeping in their parent’s room are granted:
    children form 0 to 2 years pay 13.00 € per day (ev. food will be charged á la carte)
    60 % reduction from 2 to 4 years old
    30 % reduction form 4 to 8 years old
    10 % reduction from 8 to 12 years old.
  • Packages: Hotel packages and offers can not be used in combination with other reductions and are valid only if confirmed at the time of booking. No changes are possible after booking confirmation. Packages are valid only when booked directly with the Hotel Santer.
  • Desired room: We are pleased to reserve the room category of your choice for your holiday. Specific floors or room numbers can not be guaranteed.
  • The pictures oft he rooms on the homepage are only optional and can variegate.