Good to know

Useful information for your holidays at the Hotel Santer in Dobbiaco.

Arrival: Rooms are usually ready for occupancy from 3.00pm onwards. Please inform us if you will be arriving after 7.00pm.
Departure: We require our guests to check-out from their rooms by 11.00am on the day of departure.
In your room you’ll find: Bathrobe, hair-dryer, radio, phone, Sat-TV, safe, mini-bar.
Room request: We are pleased to reserve the room category of your choice for your holidays. Specific floors or room numbers cannot, however, be arranged.
Garage: The parking places around our hotel are free. Parking in the garage is charged at 10.00€ per day. Please book your parking space in advance.
Pets: We charge 11.00€ per day (food excluded) for your small pet. Please let us know beforehand if you are bringing a pet and kindly note that pets are not allowed in the restaurant or in the health and vitality centre.
Smoking policy: In accordance with Italian Law and Regional Law Nr. 6, July 3^rd 2006, smoking is not allowed in any room of the Hotel Santer or in communal areas. Smokers are welcome to enjoy a cigarette in the winter garden we have reserved for them with view over the Val di Landro valley, close to Dobbiaco.
Cancellation policy: according to the general conditions of Article 1382 of the Civil Code. No penalties will be applied for cancellations till 30 days before arrival date. Until 15 days before arrival date you will be charged for 40% of holiday’s amount, until 8 days before 60% and in case of late cancellation or missed arrival 70%.
Full-board: FB supplement is charged at 25.00€ per person per day.
Children’s reductions: Children sleeping in their parent’s room are granted: 60% reduction from 2 to 4 years old, 30% reduction form 4 to 8 years old and 10% reduction from 8 to 12 years old. The baby cot for children up to 2 years costs Euro 13,00 per day and meals will be charged à la carte.
Surcharge: A surcharge of 15% is applied for stays of less than 3 nights
Packages: Hotel packages and offers cannot be used in combination with other reductions and are valid only if confirmed at the time of booking. No changes are possible after booking confirmation. Packages are valid only when booked directly with the Hotel Santer.
Payment: We accept Visa, MasterCard, EC-card and cheques.
Payment options: Bank transfer (please state your arrival date)
Südtiroler Sparkasse: IBAN: IT 17 L 06045 58790 000000275009 BIC: CRBZIT2B078

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