• Arrival: Rooms are usually ready for occupancy from 3.00pm. Please inform us if you will be arriving after 7.00 pm.
  • Departure: We require our guests to check-out from their rooms by 11.00 am on the day of departure. NEW: We offer the possiblity to use also after Check Out our Spa centre until the evening for free
  • Late Check Out:
    Upon request we offer the possibility of a Late Check Out. We calculate a suplement of Euro 100,00 per room. With this you can use the Spa and the room the day of departure until 06 pm.
  • In your room you’ll find: bathrobe, hair-dryer, radio, phone, Sat-TV, safe, mini-bar.
  • Room for desire: We are pleased to reserve the room category of your choice for your holidays. Specific floors or room numbers can not be arranged.
  • Parking area and garage: The parking places around our hotel are free of charge. Parking in the garage is charged at 10.00 € per day. Please book your parking space in advance.
  • Pets: Pets are accepted only after request. We charge 20.00 € per day (food excluded) for your small pet. Please note that pets are not allowed in the restaurant or in the health and vitality centre.
  • Smoking: In accordance with Italian Law and Regional Law Nr. 6, July 3rd 2006, smoking is not allowed in any room of the Hotel Santer or in communal areas. Smokers are welcome to enjoy a cigarette in the winter garden, we have reserved for them, with view over the Landro valley, close to Dobbiaco.
  • Payment: We accept Visa, MasterCard, EC-card, cheques and cash. In accordance with Italian law, we can accept only limited amounts in cash.
  • Cancellation policy: according to the general conditions of Article 1382 of the Civil Code.
    No penalties will be applied for cancellations till 30 days before arrival date.
    Until 15 days before arrival date you will be charged for 40 % of holiday’s amount,
    until 8 days before 60 %
    in case of late cancellation or missed arrival 70%.
  • Full-board: FB supplement is charged at 25.00 € per person per day.
  • Children’s reductions: Children sleeping in their parent’s room are granted:
    children form 0 to 2 years pay 13.00 € per day for the crib (ev. food will be charged á la carte)
    60 % reduction from 2 to 4 years old
    30 % reduction form 4 to 8 years old
    10 % reduction from 8 to 12 years old.
  • Deposit:
    For stays from 1 - 2 nights we ask a deposit of Euro 150,00 per room
    For stays from 3-6 nights we ask a deposit of Euro 300,00 per room
    For a stay upon 7 nights we ask a deposit of Euro 450,00 per room
    We ask the payment of the deposit at least 30 days before your arrival. In case of cancellation or missed arrival we do not reimburse the commission.
  • Packages: Hotel packages and offers can not be used in combination with other reductions and are valid only if confirmed at the time of booking. No changes are possible after booking confirmation. Packages are valid only when booked directly with the Hotel Santer.
  • The pictures oft he rooms on the homepage are only optional and can variegate.